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Terms & Conditions

Completion of a booking implies acceptance and understanding of the terms and conditions listed below.

CONFIRMATION POLICY:

The credit card details provided at the time of booking will guarantee the reservation. Hotels reserve the right to check the credit card by taking a pre-authorisation to ensure that it is valid and/or sufficient funds are available. The card will only be charged in advance where a prepaid rate has been booked. Should you wish to use this credit card for payment at the hotel, the cardholder must be present at the time of payment. All prepaid rates are non-cancellable and non-refundable. Reservations cancelled outside of the cancellation policy will incur a penalty equivalent to a one night’s accommodation charge which will be deducted from the credit card provided at the time of booking. For block bookings of 10 or more rooms the hotel reserves the right to request a deposit, further terms and conditions may also apply. To discuss your requirements/request additional information please contact the hotel directly.

PREPAID RATES:

For all credit card pre-payments the card used at the time of booking must be produced on check-in at the hotel and photographic ID shown. Specific terms apply to prepaid rates and particular special offers and they are non-refundable / non- transferable

PAYMENT:

The property reserves the right to pre-authorise cards prior to arrival. Should the card decline, they also reserve the right to advise of this accordingly and should a valid card not be provided by 2.00pm on the day of arrival the hotel reserves the right to cancel the reservation.

CANCELLATION POLICY:

To cancel your hotel booking, direct contact must be made by 2:00pm local time the day prior to arrival. Failure to do so will result in the first night’s accommodation being charged. Any deposit or booking fees that have already been processed are also non-refundable.

NON ARRIVALS:

In the event of a guests non-arrival (no-show), the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking or billed backed to the company where credit facilities are established.

CHECK IN/OUT:

Check in: from 2pm on day of arrival;
Check out: by 12 noon on day of departure (late check outs will incur additional charges on departure).

CHILDREN:

Child rates apply to children 2-12 years when sharing with adults. Infants under 2 years stay free of charge. Cots are available on request but cannot be guaranteed.

ROOM TYPES:

Please contact the hotel directly to request a smoking/non-smoking or adapted room. All room types are subject to availability and therefore cannot be guaranteed.

SPECIAL INSTRUCTIONS:

Any special instructions you have submitted with your booking should relate to your reservation and are likely to be addressed on the day of your arrival. If you have any more pressing requests we would suggest you contact the hotel directly by email or phone.

ADDITIONAL INFORMATION:

Car Parking: Car Parking is available at a rate of £2.00 per hour and £15 overnight rate for residents.

Clayton Hotels may change any aspect of this site or its content, including the availability of any suppliers, features, information, or other content, at any time and without notice. The information and prices on this site are not ‘live’ and are updated periodically. While every effort is made to ensure the accuracy of all information and prices, regrettably, errors do occasionally occur. Where a price or information is posted on the website incorrectly due to a technical or human error, we shall not be bound by such price. The prices and any discounts shown on this site are applicable to claytonhotelchiswick.com only and may vary from the prices offered for the same service through alternative sales channels

CONTACT DETAILS

Hotel contact details are included in the confirmation email that is sent once you have completed your booking